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This section describes our legacy approach to iOS printing. We highly recommend reading about Mobility Print and following the set-up instructions in the Mobility Print Help Center.
PaperCut NG/MF's iPad/iPhone Printing support enables printing to all your PaperCut NG/MF managed printers across your enterprise (and iOS devices - iPad, iPhone, iPod Touch). As well as enabling printing, the PaperCut NG/MF iPad/iPhone App also provides the rich functionality desktop users are used to, such as authentication, balance display and selecting / charging to Shared accounts when printing.
The PaperCut NG/MF iPad/iPhone App is able to be deployed / installed in a pre-configured form for your network via a simple URL.
PaperCut NG/MF's iPad/iPhone Printing support works by providing two key parts:
At the time of writing there is no built-in option provided by Apple to print from an iOS device to server shared print queues. PaperCut NG/MF uses existing technologies built into Mac OS (Bonjour/mDNS) to advertise PaperCut NG/MF managed server shared print queues so you an track and control iPad/iPhone printing. Mobility Print, however, allows you to see the print queues across multiple subnets. For more information, see Mobility Print.
Some printers include built-in support for AirPrint® (for printing direct from iOS devices to the printer), however, the nature of print control/accounting requires that print jobs are intercepted by a central server. Additionally, most larger organizations want to leverage their existing print infrastructure, policies and print rules rather than change them. PaperCut NG/MF's solution for iPad/iPhone Printing now allows you to leverage your existing network and PaperCut NG/MF setup.
NOTE'>NOTE
'AirPrint' is a registered trademark of Apple Inc.
Requirements
The PaperCut Printer Advertiser is a part of the PaperCut primary and secondary serverA PaperCut secondary server is a system that directly hosts a printer, that is, a print server with a Print Provider installed. A secondary server can be a server style system hosting many printers, a desktop style system hosting printer(s) also shared to other network users, or a desktop style system with the printer used only for local users (not shared). installation and advertises the PaperCut print queues to iOS devices.
For Windows, Linux or Novell sites (or sites with a Mac OS 10.6 or older print serverA print server is a system responsible for hosting print queues and sharing printer resources to desktops. Spotiy startup apps mac. Users submit print jobs to a print server rather then directly to the printer itself. A print server can be a dedicated server but on many networks this server also performs other tasks, such as file serving they would prefer not to upgrade), you can configure a separate (secondary) Mac OS 10.8 print server to share print queues. This can be as simple as purchasing a Mac Mini system and making it accessible from the wireless network.
Sharing printers to iOS devices
You now need to install the iPad / iPhone app (Mobile web client) to print. See the next section for details.
The Mobile web client (web clip)
The Mobile web client is required for printing to PaperCut managed printers. This tool authenticates each print job - effectively linking up users with their print jobs. It can also provide balance display, print job confirmation, user interactions required for Account selection, and message notifications, etc.
IMPORTANT'>IMPORTANTRunning the Mobile web client is mandatory even if user interactions required for Account selectioncan be done BOTH via the Mobile web client AND at the printing device (the ability to assign accounts at the printing device is available). For more information, see Changing attributes of print jobs at the device
Deployment
Deploying the Mobile web client on an iOS device involves the user accessing the following URL:
http://[primary-server]:9191/ios/install,
where [primary-server] is the preferred hostname or IP address of your primary PaperCut server.
TIP'>TIP
For easier distribution of the installation URL, try adding a link on an intranet page, sending it in an email or printing the URL on posters. It might help to add a short DNS name for your print server or even set up a simple redirect URL (for example, http://myorg/ios/install > http://print-server.myorg.edu:9191/ios/install).
After accessing the installation URL on an iPad/iPhone (iOS device), an Install Profile dialog is displayed. Follow the prompts to create a Printing Web Clip to access the Mobile web client.
For alternative and advanced deployment options, see Advanced App Deployment.
Usage
The PaperCutMobile web client is used to:
The following examples illustrate typical usage of the App for a student (immediate print) and a staff member (account selection).
Scenario: Student printing
Scenario: Staff printing (account selection)
Troubleshooting & FAQJobs won't print.
PaperCut uses the IP address of your iOS device to determine which jobs to display. If you access PaperCut via a proxy server, the remote IP address might not be immediately accessible and jobs will not be displayed.
Some proxy servers retain the remote IP address in an X-Forwarded-For header. PaperCut can use this header to obtain the remote IP address, but for security reasons you must first add your proxy servers to PaperCut's list of trusted proxy servers.
In PaperCut's Admin web interface:
Changes to the printer's location and name are not reflected immediately. You might need to restart the system or services to promptly broadcast these changes.
Under what username do jobs from iOS devices arrive in the print queue?
guest. The CUPS web interface displays this username as Withheld.
Jobs are printing as [generic account], e.g. 'guest'.
Ensure that [generic account] is marked as Unauthenticated in PaperCut.
How do I uninstall / reinstall the PaperCut App on my iPad / iPhone?
There are two commands that you can run from the OS X termninal or the OS X Finder:
Yes. Scripting popups for the PaperCut App is possible.
Advanced iPad/iPhone printing setupMulti subnet configuration
You can overcome the single subnet limitation by connecting your Mac server to multiple subnets. If you are using a cabled network, your Mac needs a separate Ethernet interface for each network connection. However, if you are using a wireless network, you can add multiple IP addresses, one for each subnet, to the same network interface.
To add multiple addresses to a wireless interface:
iPad/iPhone printing technical description
PaperCut for iPad/iPhone printing works by providing four distinct parts:
Papercut Desktop Client
Limiting printer deployment
When PaperCut is installed on a Mac OS 10.8+ print server, all PaperCut NG/MFmanaged and shared printers are published (made available) to iOS devices by default (see Sharing Printers to iOS Devices for details). If you want to share printers to OS X (desktop) systems but not to iOS devices, you can turn off broadcasting/advertising by adding 'No iOS' anywhere in the printer's location field, then restarting the system e.g.:
Advanced app deployment
Large deployments such as universities, school districts or corporations with organization-wide iPad / iPhone deployments might want to consider more advanced app deployment techniques. Other than the standard URL based (Configuration Profile) deployment covered in Deployment, there are several other deployment options, all of which are compatible with PaperCut:
Issues with PaperCut client and macOS Sierra
See PaperCut Client not working with OS X 10.12 (macOS Sierra)
Client Fails to Pop-UpCheck if Client is Installed
Verify the PaperCut client is installed.
Windows
Program Files(x86)PaperCut NG Client/PCClient.exe
Mac
/Applications/PCClient.app
Check Connectivity
If the PaperCut Client cannot connect to the PaperCut application server, then the PaperCut Client will sleep. Check that the internet connection is working. If on a wireless connection, ensure the connection is to Tempest. Verify that you can connect to the PaperCut application server. In a web browser, go to https://print.usm.maine.edu:9192/app.
Launch Client Manually
By default, users are allowed to quit the PaperCut client. If the client has been closed, then it may need to be launched manually. Navigate to the PCClient.exe (on Windows) or PCClient.app (Mac OS X) (see Troubleshooting PaperCut Client#Check if Client is Installed above for location information) and manually launch the application. If problem reoccurs frequently, contact the Service Desk and they can change a configuration file to prevent users from quitting the application.
Unable to Print in Color
Users printing from Laptop print queues (i.e. USM-LAW-Laptop, LAW-Laptop), then the PaperCut clients are currently only configured for Greyscale printing. Since it is not feasible for IT to support driver installation on students personal computers, EUT is in progress of trying to find a suitable driver that is included by default in major Operating Systems that the client will be able to point to in order to allow color printing. The work around for now is to use a University owned Lab or Public Access computer to print directly to a color printer (NOT through the Laptop queues).
Re-install the Client
If concerned about a corrupt installation, the client can be uninstalled and then reinstalled.
Windows
PaperCut can be uninstalled from Windows using Windows and Features, Add/Remove Programs. In Control Panel, Printers, remove old PaperCut printer queues.
To re-install, most users can go to https://usm.maine.edu/computing/laptop-payprint-system for the Windows PaperCut Download. Although for users who are with Maine LAW, see Michelene Decrow (mdecrow@maine.edu) for the appropriate client.
Mac OS X
The PCClient.app can be dragged to the Trash to uninstall it from Mac OS X. In Control Panel, Printers, remove old PaperCut printer queues.
To re-install, most users can go to https://usm.maine.edu/computing/laptop-payprint-system for the Mac OS X Download. Although for users who are with Maine LAW, see Michelene Decrow (mdecrow@maine.edu) for the appropriate client.
Problems UnresolvedDesktop App Download
Please call the Service Desk and create a ticket.
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